How to Become a Claims Adjuster

Insurance companies deal with a variety of tasks and one that is very important is the adjustment of claims. Claims adjusters are trained professionals that process and investigate insurance claims.

What does a claims adjuster do?

Claims adjusters plan and coordinate the tasks that are required to process a variety of insurance claims. They investigate claims by looking over police and hospital records, interviewing the person filing the claim and witnesses, and inspecting the damage to the property to determine liability. They gather a great deal of information such as statements and photographs and compose reports that are used to assess the claim. They also negotiate with the client and settle the claim. Sometimes claims adjusters contest a claim and work with witnesses and attorneys to resolve the issue. Some claims adjusters work with many different types of insurance, but many specialize in a specific area such as automotive, homeowner, business, and workers’ compensation.

What are the prospects for a career as a claims adjuster?

Employment of claims adjusters is expected to grow about as fast as average for all professions, increasing 9% from 2006 to 2016 (1). The growing population and increased needs for processing of claims will drive job growth.

Job prospects are expected to be good with strong competition. Claims adjusters that hold a license and have extensive experience will have the best job opportunities. Many job openings will arise from the need to replace claims adjusters that retire, transfer, or leave the field for other reasons.

How much do claims adjusters make?

As of November 2009, the middle 50% of claims adjusters earn annual salaries between $42,212 and $53,310. The top 10% earn annual salaries of more than $58,918 (2).

A career as a claims adjuster is a great choice for people interested in adjusting a variety of insurance claims. Claims adjusters must have a thorough knowledge of many types of insurance claims. They must have analytical thinking and good problem solving skills. They must also have excellent communication and interpersonal skills because they work with a variety of clients, witnesses, and other professionals. Claims adjusters must be able to work in a variety of environments and follow the proper safety precautions when handling damaged property.

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